Cancellation & Refunds Policy
Cancellation and Refund Policy
Short Stay In Delhi – Clear Terms for Your Peace of Mind
Policy Overview
At Short Stay In Delhi, we maintain a transparent and straightforward cancellation and refund policy to ensure clarity for all our guests while protecting the availability of our premium serviced apartments.
Cancellation Timeline
✅ Within 7 Days of Booking
Full Refund Eligible
- Cancellations made within 7 days of initial booking confirmation
- 100% refund of all amounts paid
- No questions asked, hassle-free process
❌ After 7 Days of Booking
No Refunds or Cancellations
- Once the 7-day grace period expires, bookings become non-refundable
- No cancellations accepted after booking confirmation period
- Booking becomes final and binding
Refund Processing
For Guests Within India
- Same-Day Refund: All eligible refunds processed on the same date
- Direct Transfer: Refunds credited directly to original payment method
- No Processing Delays: Immediate refund processing for Indian guests
For International Guests
- Standard Processing: Refunds processed within 7-10 business days
- Currency Conversion: Refunds made in original payment currency
- Bank Transfer: Direct transfer to original payment method
Important Terms & Conditions
Booking Confirmation
- Policy becomes effective from the moment booking is confirmed
- Email confirmation serves as official booking acknowledgment
- 7-day countdown begins from confirmation timestamp
Non-Refundable Scenarios
- After 7-Day Window: No refunds regardless of circumstances
- No-Show: Guests who fail to check-in forfeit all payments
- Early Departure: No refunds for unused nights
- Force Majeure: Policy applies even during unforeseen circumstances
Modification Requests
- Room Changes: Subject to availability and price differences
- Date Changes: Treated as new booking if outside 7-day window
- Upgrade/Downgrade: Possible within 7-day period only
Why This Policy?
Ensuring Availability
Our firm policy ensures that confirmed bookings translate to guaranteed availability for all guests, preventing last-minute disappointments.
Transparent Pricing
With no hidden fees or complicated cancellation charges, guests know exactly what to expect when booking with us.
Business Sustainability
This policy allows us to maintain competitive pricing while ensuring sustainable operations and continued quality service.
Recommendations for Guests
Before Booking
- Confirm Travel Dates: Ensure your travel plans are finalized
- Check Visa Status: Verify all travel documents are in order
- Medical Clearance: For medical tourists, confirm treatment schedules
- Budget Planning: Ensure financial commitment can be maintained
During 7-Day Window
- Review Booking Details: Verify all information is correct
- Plan Itinerary: Finalize your Delhi travel plans
- Coordinate with Family: Ensure all travelers are confirmed
- Contact Us: Address any concerns or questions immediately
After Confirmation
- Save Confirmation: Keep booking confirmation emails safe
- Note Check-in Details: Review property location and instructions
- Plan Arrival: Arrange transportation and arrival timing
- Prepare Documentation: Keep ID and booking proof ready
Contact Information
For Cancellation Requests
- Email: [Your Email Address]
- Phone: [Your Phone Number]
- WhatsApp: [Your WhatsApp Number]
- Office Hours: 9:00 AM – 8:00 PM (IST)
For Policy Clarifications
- General Inquiries: Available 24/7 through WhatsApp
- Booking Support: Dedicated team for booking assistance
- Refund Status: Real-time updates on refund processing
Frequently Asked Questions
Q: What if I have a medical emergency? A: Unfortunately, our policy applies regardless of circumstances. We recommend travel insurance for such situations.
Q: Can I transfer my booking to someone else? A: Booking transfers are allowed within the 7-day window with proper documentation.
Q: What if there’s a flight cancellation? A: Flight delays or cancellations don’t exempt guests from our policy. Travel insurance is recommended.
Q: Are there any exceptions to this policy? A: Our policy is applied uniformly to all guests without exceptions to ensure fairness.
Q: How do I know if I’m within the 7-day window? A: Check your booking confirmation email for the exact timestamp of your booking.
Travel Insurance Recommendation
Given our strict cancellation policy, we strongly recommend that all guests consider comprehensive travel insurance that covers:
- Trip cancellation and interruption
- Medical emergencies
- Flight delays and cancellations
- Visa denials
- Other unforeseen circumstances
Important Notice: This policy is subject to change without prior notice. Current policy terms apply to all bookings made after the policy effective date. Please review carefully before confirming your reservation.
By proceeding with booking confirmation, guests acknowledge that they have read, understood, and agreed to abide by this Cancellation and Refund Policy.